OUR PRIVACY POLICY
Privacy Policy (GDPR Compliant)
Introduction
This Privacy Policy explains how i-TECH Business Group UK Ltd (“we”, “our”, or “us”) collects, uses and protects personal information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
i-TECH Business Group UK Ltd
Unit-J, 334-340 Romford Road, London, E7 8BS
Tel: 0208 150 6886
Email: info@itechgroupservices.com
We are registered with the Information Commissioner’s Office (ICO) for data protection compliance.
Information We Collect
We may collect and process:
- Personal and business contact information (name, phone, email, company name, address)
- Pickup or collection details (dates, items, site location, contact names)
- Payment and invoicing data (where applicable)
- Website analytics data via cookies (see Cookie Policy)
- Any correspondence you send us (emails, forms, or chat messages)
How We Use Your Information
We use personal data to:
- Arrange IT collections, data destruction and recycling services
- Provide waste transfer documentation and certificates
- Comply with legal, environmental and GDPR obligations
- Respond to enquiries and provide customer support
- Improve our website and services
We do not sell or rent your data to any third parties.
Lawful Basis For Processing
Our lawful basis for processing includes:
- Contractual necessity – providing recycling and data removal services
- Legal obligation – compliance with waste management and data destruction laws
- Legitimate interest – improving service efficiency and customer communication
Data Storage & Security
All data is stored on secure, encrypted systems.
Data bearing devices collected for destruction are handled under a controlled chain of custody, ensuring no unauthorised access.
We retain documentation and data only as long as required by law (typically 3–6 years for compliance records).
Your Rights
You have the right to:
- Access, correct or delete your personal data
- Request a copy of your data (Data Subject Access Request)
- Withdraw consent at any time (if applicable)
- Lodge a complaint with the ICO if you believe your data rights have been violated
Terms & Conditions
Company Information
These Terms & Conditions govern the use of our website and all services provided by i-TECH Business Group UK Ltd.
By using our site or engaging our services you agree to these terms.
Service Scope
We provide IT recycling, data destruction and equipment collection services under the T11 exemption issued by the Environment Agency (England).
Services are available to both business and public sector clients across the UK.
Collection & Liability
- All collections are scheduled by mutual agreement.
- Customers are responsible for ensuring that equipment is accessible and safe for removal.
- We are not liable for loss or damage caused by items that were not correctly disconnected or declared unsafe.
- Risk and ownership of waste transfer upon signature of the Waste Transfer Note.
Data Security
- We handle all data bearing devices under strict GDPR compliance.
- Data is erased or destroyed according to NIST 800-88, DoD 5220.22-M or CESG standards.
- Certificates of Data Destruction are issued upon completion.
Environmental Compliance
We process all equipment under the Waste Electrical and Electronic Equipment (WEEE) Regulations and Environment Agency approved facilities.
Our operations comply with our T11 Exemption, registered under the Environmental Permitting Regulations 2016 (England and Wales).
Payment & Invoicing
Where applicable (for chargeable services) payment terms will be specified in advance. Late payments may incur statutory interest in accordance with UK law.
Limitation of Liability
While we take every reasonable precaution we are not liable for:
- Data loss resulting from customer failure to back up data prior to collection.
- Indirect, consequential or financial losses arising from equipment disposal.
- Our liability is limited to the total value of the service fee paid.
Cookie Policy
Our website uses cookies to improve performance and provide a better user experience.
What Are Cookies?
Cookies are small text files stored on your device that help us analyse website traffic and remember preferences.
Cookies We Use
- Necessary cookies – required for website functionality
- Analytics cookies – to measure website traffic (via Google Analytics)
- Preference cookies – to store your language and consent settings
Managing Cookies
You can control or delete cookies via your browser settings. Most browsers allow you to block cookies entirely or remove specific ones.
By continuing to browse our site, you consent to our cookie use as described.
Environment Agency & T11 Licence Details
i-TECH Business Group UK Ltd is authorised and registered with the Environment Agency to operate as a Waste Electrical and Electronic Equipment (WEEE) handler under a T11 Waste Exemption.
Licences & Registrations:
T11 Waste Exemption (WEEE Treatment & Recycling)
Issued By : Environment Agency (England).
Scope : Treatment and recovery of waste electrical and electronic equipment.
Upper Tier Waste Carrier, Broker & Dealer Licence
Allows collection, transport and transfer of controlled waste
ICO Registration (Data Protection)
Registered with the Information Commissioner’s Office (ICO) for GDPR compliance
All equipment collected and processed by i-TECH is handled in accordance with the Environmental Permitting (England and Wales) Regulations 2016, WEEE Directive 2012/19/EU and UK Data Protection Act 2018.
Environment Agency & T11 Licence Details
We operate a zero landfill policy, ensuring that all reusable items are refurbished and all remaining components are recycled through Environment Agency approved facilities.
Our services are designed to promote sustainability, data protection, and full traceability.
Contact for Legal or Compliance Queries
Compliance Officer
i-TECH Business Group UK Ltd
Unit-J, 334-340 Romford Road, London, E7 8BS
Email: compliance@itechgroupservices.com
Tel: 0208 150 6886
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