About This Privacy Policy
i-Tech Business Group UK Ltd (“I-Tech”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you:
- Visit Our Website
- Contact Us
- Request Information About Our Services
- Purchase Or Enquire About Our Services
- Register For Training
- Communicate With Us By Email, Telephone or Other Channels
- Subscribe To Marketing Communications
- Otherwise Interact With I-Tech Business Group UK Ltd or I-Tech Training Academy
We aim to process personal information fairly, lawfully and transparently.
Who We Are
I-Tech Business Group UK Ltd
01
WEBSITE
www.itechgroupservices.com
02
info@itechgroupservices.com
03
TELEPHONE
+44 208 150 6886
I-Tech Business Group UK Ltd is responsible for deciding how and why your personal information is processed unless otherwise stated.
Where I-Tech Training Academy provides training or related services as part of I-Tech’s operations, this Privacy Policy may also apply to those activities.
Information We May Collect
Depending on how you interact with us, we may collect:
Contact Information
- Name
- Company Name
- Job Title
- Email Address
- Telephone Number
- Business Address
- Other contact details you voluntarily provide
Customer and Business Information
- Service Enquiries
- Quotes And Proposals
- Orders And Contracts
- Customer Correspondence
- Service Requirements
- Delivery And Collection Information
- Business records necessary to provide our services
Training Information
Where you register for training or related services, we may process information such as:
- Name
- Contact Details
- Organisation
- Course or training selected
- Attendance information
- Assessment or completion information where applicable
- Certification or training records where applicable
Website and Technical Information
When you use our website, we may collect information such as:
- IP Address
- Browser Type
- Device Information
- Website Usage Information
- Pages Visited
- Referring Website
- Cookies and similar technologies
The information collected will depend on the technologies used on our website.
How We Collect Information
We may collect personal information:
- Directly from you
- When you submit a website enquiry
- When you contact us by email or telephone
- When you request a quotation
- When you purchase or use our services
- When you register for training
- Through business communications
- Through publicly available business information
- Through third party service providers where legally permitted
Where we obtain personal information from another source, we will provide appropriate privacy information as required by applicable data protection law.
Why We Use Your Information
We may use personal information to:
- Respond to enquiries
- Provide quotations
- Provide our services
- Process orders
- Arrange Collections, Deliveries or Other Services
- Provide Training
- Manage customer relationships
- Issue appropriate business or training documentation
- Communicate with customers and suppliers
- Administer accounts and payments
- Maintain business records
- Improve our services and website
- Prevent fraud, misuse or security incidents
- Comply with legal and regulatory obligations
- Manage complaints and disputes
- Send marketing communications where permitted by law
Lawful Basis for Processing
Depending on the circumstances, we may rely on one or more of the following lawful bases:
Contract
Where processing is necessary to enter into or perform a contract with you.
Legal Obligation
Where we need to process information to comply with a legal or regulatory obligation.
Legitimate Interests
Where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.
Examples may include managing customer relationships, improving our services, protecting our business and communicating with existing business contacts.
Consent
Where we ask for your consent, you have the right to withdraw that consent at any time.
Where we rely on legitimate interests, we will consider the impact on individuals and ensure the processing is appropriate and proportionate. The ICO requires organisations relying on legitimate interests to explain both the purpose and the legitimate interest relied upon. (Information Commissioner’s Office)
Marketing Communications
We may contact you about our services, training, business updates and other relevant information where legally permitted.
Where consent is required, we will ask for it appropriately.
You can unsubscribe from marketing communications at any time by:
- Using the unsubscribe option provided in the communication
- Contacting us at info@itechgroupservices.com
We will continue to retain information where we have another lawful reason to do so, such as contractual, legal or legitimate business requirements.
Sharing Personal Information
We may share personal information where necessary with appropriate third parties, including:
- Professional Advisers
- IT and software service providers
- Website and hosting providers
- Payment and accounting providers
- Delivery or logistics providers
- Training or certification partners where relevant
- Legal, regulatory or government authorities where required
- Insurers
- Other suppliers supporting our business operations
We only share information where there is a legitimate and lawful reason to do so.
We do not sell personal information to third parties.
International Transfers
Some technology, software or service providers we use may process information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is lawful and that appropriate safeguards are in place where required.
How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including:
- Providing Services
- Maintaining Business Records
- Complying With Legal Obligations
- Resolving Disputes
- Enforcing Agreements
- Protecting Our Legitimate Business Interests
Retention periods may vary depending on the type of information and the reason it is held.
When information is no longer required, we will securely delete, destroy or anonymise it where appropriate.
Data Security
We take reasonable technical and organisational measures to protect personal information against:
- Unauthorised Access
- Accidental Loss
- Misuse
- Alteration
- Disclosure
- Destruction
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Your Data Protection Rights
Depending on the circumstances, you may have rights including:
- The right to be informed about how your information is used
- The right to request access to your personal information
- The right to request correction of inaccurate information
- The right to request deletion of information in certain circumstances
- The right to restrict processing in certain circumstances
- The right to object to certain processing
- The right to data portability where applicable
- The right to withdraw consent where processing is based on consent
Some rights are subject to legal conditions and exemptions.
The ICO confirms that organisations should explain individuals’ rights and how those rights can be exercised in their privacy information. (Information Commissioner’s Office)
Cookies
Our website may use cookies and similar technologies.
Cookies may be used to:
- Operate the website
- Remember preferences
- Understand website usage
- Improve website performance
- Support analytics or other website functionality
Where non essential cookies require consent, we will seek consent in accordance with applicable requirements.
Third Party Websites
Our website may contain links to third party websites or services.
We are not responsible for the privacy practices, content or security of third party websites.
We recommend reviewing the privacy policy of any third party website you visit.
Children’s Information
Our services are primarily intended for businesses and adults.
We do not knowingly collect children’s personal information unless there is a legitimate reason for doing so and appropriate safeguards are in place.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes in our services
- Changes in technology
- Changes in legal or regulatory requirements
- Changes to how we process personal information
The latest version will be published on our website with the relevant update date.
Contact Us
If you have questions about this Privacy Policy or how we process personal information, please contact:
I-Tech Business Group UK Ltd
01
WEBSITE
www.itechgroupservices.com
02
info@itechgroupservices.com
03
TELEPHONE
+44 208 150 6886